1. TIME OF SENDING AND DELIVERY
All orders are processed within 1-2 business days. Orders are not shipped or delivered on holidays. Delivery may be delayed for several days in case of a large volume of orders. Please wait a few extra days for your order. In the event of a significant delay in the shipment of your order, we will contact you by email or telephone.
2. COST AND TIME OF DELIVERY
The cost of delivery of your order is according to the carrier's tariffs.
3. CONFIRMATION OF SENDING AND TRACKING ORDER
You will receive a shipment confirmation email immediately after your order has been shipped with a tracking number or tracking numbers. Tracking number will be activated within 24 hours.
Pro Vape Ukraine is not responsible for goods damaged or lost during transportation. If you receive your order damaged, please contact the shipping carrier to file a claim. Please save all packing materials and damaged items prior to filing a claim.
We deliver orders exclusively to the territory of Ukraine, except for the temporarily occupied territories and the Republic of Crimea.
Our Returns and Refunds Policy provides details on return options and procedures.
Last modified 4 December 2020