1. RETURN

We thank you for your purchase and hope you enjoy the new Pro Vape Ukraine products. If for some reason you are not completely happy with your purchase, you can return it or exchange it for another product. More details on our return policy are below. All returns must be postmarked within seven (7) days from the date of purchase. All items returned must be in new and unused condition.

2. RETURN PROCESS

To return an item, please email our support team to receive a return receipt number. You will be responsible for all return shipping costs.

3. COMPENSATION

After receiving your return and checking the condition of the item, we will process your return or exchange. Please allow at least seven (7) days from the time we receive your shipment to process your return or exchange. We will notify you by email when your shipment has been processed.

4. EXCEPTIONS

The following items cannot be returned or exchanged:

Used / opened products.
In case of defective or damaged products, please contact us to arrange for a replacement under warranty.

5. QUESTIONS

If you have any questions regarding our return policy, please contact us.

Last modified 2 November 2020